If a bet or service is stuck in between, for example a loss while playing roulette a refund can be requested by contacting customer support. A refund will be credited to the account of Customer no longer than 48hrs after the decision has been made.
If a bonus has been made and credited to the customer that is regarded as faulty and/or incorrect, Pokerstud.net has the right to make alterations to the bonus or balance of Customer to alter the mistake. If a bet, game and/or service contains a bug and/or any inaccuracy that shall not be there Pokerstud.net has the right to make alterations to the bonus or balance of Customer to alter the mistake.
Pokerstud.net shall accept no liability for any downtime, server disruptions or any unexpected disturbances to game play and/or service consumption. Further, Pokerstud.net should not take responsibility for any connection disturbances, delays or any other operational obstacles that may result in a partial or complete inaccessibility of Website(s) or App(s) and their respective content. Refunds are paid on an individual basis upon a positive decision from the management.
For more information please read our terms and conditions
Need assistance to your Account please let us know, you may call to support line: +1 888-600-6112 or send us your ticket @ email@example.com (24/7)